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FAQs


  • 1.Where do you get the teas and ingredients from?
  • We source our teas and ingredients from different parts of India.

  • 2.Are your teas organic?
  • Yes. All our teas are organic.

  • 3.Do you use natural flavours?
  • All our teas are made with 100% natural ingredients. We do not use any artificial flavours or preservatives.

  • 4.Are your teas vegan?
  • Our teas are vegan, gluten-free, and have low calories.

  • 5.Is there any allergy advisory for your tea?
  • Allergy advisory varies with different tea. Kashmiri Kahwa, for instance, have almonds in it and not advisable to consume if you have nut allergy. Therefore, it is recommended to check the ingredients of the tea before buying it.

  • 6.How to brew tea?
  • Brewing instructions differ as per the tea. For example, milk tea and non-milk are prepared in a different manner. Even specifications amongst non-milk tea vary with respect to steeping time, tea quantity, etc.

  • 7.How to store tea?
    • Do not let the tea stale. The best way to keep tea fresh is by keeping it away from heat, light and moisture.
    • The dark, cool and dry places are perfect for storing tea.
    • Do not store it in plastic, instead choose an airtight tin or aluminium container. This will not spoil the tea’s flavour, taste or odour.
    • Keep flavoured and non-flavoured teas separately.
  • 8.Do you ship outside India?
  • No. Currently, we are serving only in India.

  • 9.Do you have a store as well from where I can buy the tea?
  • Yes. Our retail store is in Darjeeling. If you ever visit the ‘queen of hills,’ do not forget to visit our store. It has a tea tasting corner as well. So, not just you buy the teas but you can taste them as well! Also, our tea experts at the store will help you out in buying the perfect blend.

  • 10.Can I pay cash on delivery?
  • Of course! Cash on delivery option is available for all our products irrespective of quantity ordered.

  • 11.Is there any minimum order quantity?
  • No, there is no minimum order quantity. You can order even a single tea which is the least priced!

  • 12.How long do you take to deliver the tea once ordered?
  • It takes 5 to 7 working days to deliver the order after it has been placed.